http://kveton.com/blog/2007/08/03/the-unpossible-e-ticket-refund/ Father, entrepreneur, pizza maker & bacon lover Mon, 22 Feb 2010 20:18:16 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://kveton.com/blog/2007/08/03/the-unpossible-e-ticket-refund/comment-page-1/#comment-42476 eugene Sun, 19 Aug 2007 18:41:49 +0000 http://kveton.com/blog/2007/08/03/the-unpossible-e-ticket-refund/#comment-42476 Same poor experience here... they gave me a $270 quote to change a flight when I could buy a brand new flight for $135... Same poor experience here… they gave me a $270 quote to change a flight when I could buy a brand new flight for $135…

]]> http://kveton.com/blog/2007/08/03/the-unpossible-e-ticket-refund/comment-page-1/#comment-39546 Andy Mon, 06 Aug 2007 17:33:29 +0000 http://kveton.com/blog/2007/08/03/the-unpossible-e-ticket-refund/#comment-39546 I blogged about United's email marketing a while back, and gave them a pretty hard time. Recently, I tried to change a FF redemption ticket up a week early, and realized that it was not the marketing departments fault. Its that the entire organization is screwed up. In short, I spoke with 7 different agents, and got 7 different results based on policy, on my options to move that ticket. The cost ranged from $50-$1,600 I kid you not. I realized that it was just a matter of time, before I found the right agent, that would give me the right answer (the one that worked best for me). Sure enough, after a series of incrimental changes, I got the perfect flight, for the perfect price (free.) Keep trying Kveton. I blogged about United’s email marketing a while back, and gave them a pretty hard time. Recently, I tried to change a FF redemption ticket up a week early, and realized that it was not the marketing departments fault. Its that the entire organization is screwed up. In short, I spoke with 7 different agents, and got 7 different results based on policy, on my options to move that ticket. The cost ranged from $50-$1,600 I kid you not. I realized that it was just a matter of time, before I found the right agent, that would give me the right answer (the one that worked best for me). Sure enough, after a series of incrimental changes, I got the perfect flight, for the perfect price (free.) Keep trying Kveton.

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